The DDP is an ethernet based SAN shared storage server which uses the AVFS/ISCSI protocol. Hence, client machines connecting to the DDP need a driver in order to mount its volumes that will be seen as a local drive.

For macOS, please ask for registration key by providing us en0 of your Mac address. When immediate access is required, demo key can be generated this way.

For Windows, no license is required, as the DDP relies on Microsoft iSCSI initiator software which is generally preinstalled.

For Linux users don’t need any license either, as an open implementation of iSCSI initiator is available and also preinstalled in many Linux distributions.

The latest drivers can be downloaded on our reseller page in the section corresponding to your operating system, including Windows, OSX and Linux drivers.

All anti-virus software or disk scanning applications must be completely uninstalled from all clients prior to connecting them to the DDP.

OSX installation

On latest versions of OSX, before installing the iscsi and avfs drivers, please go the security and privacy section in the system preferences. You need to click on the “Anywhere” checkbox as shown below in order to be able to install the drivers.

You will be asked to restart the system after installing the iscsi driver, so it is best practise to install the avfs driver first.

After rebooting and when opening for the first time the iscsi pref application (/Applications/Utilities/ISCSIPref), a message showing a mac address will be prompted.
This mac address correspond to your mac ‘en0′ network interface, which can be also obtained via the terminal (/Applications/Utilities/Terminal).

You need to send our team this mac address so that we can generate your license (no limitation or fee applied). If you didn’t copy this address the first time it appeared, you can enter the following command in the terminal to display it again:

$ ifconfig | grep -A1 en0

Localise the en0 mac address next to the “ether” field as show below:

After you send this mac address to our team, we will give you the serial that you will have to enter in the “registration key” field of the iscsiPref application as show below:

This registration key is mandatory in order to be able to mount DDP volumes. It will be usually generated within 24 hours by our team, however you can generate a temporary 30 days valid serial if necessary.

You can achieve that by connecting by ssh to the DDP and entering the following command (where xxxxxxxxxxxx is your en0 mac address):

$ gen-demo-key xxxxxxxxxxxx

After entering the generated registration key in iscsiPref, you will be able to mount DDP volumes for 30 days until you get the definitive registration key.

Windows installation

On Windows, there is only one installer for AVFS as the Microsoft iscsi initiator software is used to communicate with the DDP. Before installing the driver, you need to completely turn off the firewall and the User Account Control (UAC) in the configuration panel as shown below:

You will need to restart the client machine for the changes to take effect.

Then you can install the AVFS driver. As Microsoft iscsi initiator is used on Windows, you don’t need any registration key in order to mount the DDP volumes. Therefore you do not need to send us any mac address. You need to restart the client machine after completing the installation.

You might also want to enable Avid FS emulation and UNC support on windows, to do so please check the dedicated knowledge base topic.

Note that on Windows server, you need to turn the DDP volume "online" when connecting it for the first time.

This can be done from the control panel, under Computer Management -> Storage -> Disk management.

Just right click on the DDP volume and select "online".

Also note that due to more rigorous security terms, the current AVFS drivers require SHA256 certificates to be installed on Windows 7, Windows Server 2008 R2, Windows Server 2012 and Windows Server 2012 R2.

These certificates come with the drivers package and can be imported one by one after Windows has been updated with the sha256-w7-windows6.1-KB3033929-x64.msu update which is also part of the drivers package.

DDP and network configuration

A few cautions must be taken before connecting the client machines to the DDP.
Particularly, the network settings must be checked as explained in the dedicated topic.

None of these rules written in that topic should be neglected as it will directly affect the performance and stability of the overall system.