SUPPORT

In certain rare situations, our team may ask you to update your DDP chassis backplane firmware. The first thing to check is the version you are currently us...

When using the scalable redundant version of DDP, failover can be performed between the two DDP heads. Performing failover means that we are exchanging the ...

What is the RAID technology? RAID (redundant array of independent disks) is a data storage virtualization technology that enables multiple drives of a sto...

IPMI support What is IPMI? IPMI stands for Intelligent Platform Management Interface, it is an industry standard composed of a set of specifications f...

The DDP hardware parts info can be checked once logged into to the DDP by ssh. In order to check the Areca raid card(s) model number, enter the foll...