SUPPORT

It can happen that for various reasons when DDP is booting up, the so-called grub boot loader is not appearing at all. Such situations are possible when O...

As explained in the previous topic, there is possibility that the DDP OS partition gets full, resulting in unexpected behaviour and crashes. In order to ...

The DDP may sometimes hang when the OS partition gets full, resulting in problems such as GUI unavailability and DDP volumes disconnection. That problem can...

When using heavily the DDP or connecting multiple clients with SMB, NAGIOS might start to send alerts related to the swap usage. When swap free space ...

For various reasons, you might not be able to login to the DDP web GUI. Before starting any troubleshooting, please clear the cache of your web browser, ref...

When a user deletes data from a DDP volume, it goes to the system trash and can be hence easily recovered. The only requirement for the deleted data to a...

There are a few explanations for poor performance on DDP and for the vast majority of cases the causes are external – network settings, for example, are a c...

If you want to completely disable FTP access on the DDP for security reasons, below is the procedure to follow: Enter the following commands: cp -p /...

If you own both a V3 and V4 DDP, there is a chance you want to copy data across them. Below are the requirements in order to achieve this. - On Window...

Quota recalculation can take minutes, sometimes hours to complete, hence it is useful to see the values slowly changing as the recalculation process runs. ...